Cancelation, Return, and/or Refund Policies

Order Cancelations

Orders may be cancelled by calling or emailing our customer service department. Cancelled orders after we have started production or packing your order may be subject to a 20% restocking fee.

Immediate and post-dated orders must be paid in full within 30 days of completed production, unless otherwise specified or if net terms have been established. Unpaid orders after 30 days of the completed production date will result in cancellation of the order. Customers who fail to pay for immediate or post-dated orders within 30 days of the completion production date must pay 50% down on any future orders before production begins on a new order until a positive relationship has been rebuilt or at CR Designs discretions.

Return Policies

Return requests must be authorized by our customer service department before returning any products.

Returned products may be subject to a 20% restocking fee. Instances that Cr Designs will authorize a return of products may include but are not limited to: damaged/order errors over $60 worth of product, damages/errors on special orders, or if the customer pays for shipping charges for the exchange.

To be eligible for an exchange of products, the product in question must be reported to us within 5 business days of receiving the order shipment.

If your return is accepted, we’ll communicate instructions on how, when, and where to send your package. Items sent back to us without first requesting a return will not be accepted. Items shipped back to us must be received in the original condition. If the product being exchanged is received back to us broken/damaged, the refund/exchange is voided.

Damages caused by the following will void any actions to replace items:

• Failure to use Cr Designs LastingLite Bases with Cr Designs LastiLite Candle sleeves
• Failure to use a light bulb that is 6 watts or lower
• Failure to properly care for Cr Designs LastingLite candle sleeves
• Storing/Displaying Cr Designs LastingLite candle sleeves near heat sources or in cold temperatures for extended periods

Refund Policies

Please inspect your entire order upon reception and contact us within 5 business days if the products are damaged, defective, or if you received the wrong item. Instances that Cr Designs will authorize a refund for products may include but are not limited to: damaged/order errors under $60 worth of product, damages/errors on special orders, or return of items after they have been received back in original condition.

Special order candle sleeves designs are not eligible for refund/returns after approval of design draft has been approved by the customer.

We will notify you when we approve your refund request or inspected your returned items. If approved, you’ll be refunded on your original payment method within 10 business days.

Future Changes to Business Terms

Cr Designs reserves the right to change, modify, add, or remove our Business Terms at any time and without prior notice. Please check our terms regularly to ensure that you are up-to-date on any changes. We will make every effort to notify you of any changes but cannot be held liable for failure to act. By continuing to do business with Cr Designs, we will conclude that you agree and acceptance of the current terms in place at the time of transaction